Mondays 1:00 PM to 3:45 PM
102 Mervis Hall (with some exceptions)
Spring,
2010
Professor: Dennis Galletta, 342 Mervis
Hall
Phone: 648-1699; e-mail:
galletta@katz.pitt.edu
Secretary: Pat Koroly
Course Description
There are two objectives of this
doctoral seminar. First, we will
investigate the current research and research directions of the human-computer
interaction (HCI) literature, both from inside and outside of the MIS
field. As its name implies, the course
will emphasize aspects of the relationship between humans and computers. Aspects of particular interest will range
from organizational strategies for user-centered design to cognitive models of
usage. Several subtopics will be examined
that represent major streams of research within HCI. The second objective is methodological, and
we will collect experimental data sometime during this semester, on a mutually
agreeable topic within the HCI area. We can work as one large group or as
several smaller ones, as you prefer.
In the early days of computing, the
bulk of MIS research focused on the computer, and researchers as well as
practitioners expended large amounts of energy attempting to mechanize
tasks. Computer programming was the
major challenge for schools of science and business alike. In the past couple of decades, solutions to
many of those technical problems have been found. The research focus has now shifted from
"how people can make the systems work" to "how the systems can
more effectively support the people's work." HCI is an area of great concern and interest
in three fields: MIS, Computer Science, and Psychology.
Within the HCI area, certain
fundamental dependent variables and research approaches have emerged. These variables and approaches seem to center
around end-user behavior, performance, and attitudes within IS[1]. Much work needs to be done in all of these
areas, and one of the attractions of the HCI area is that it is particularly
conducive to theoretical, controlled, important, and generalizable studies.
Texts:
·
Shneiderman,
B. (2009) Designing the User Interface:
Strategies for Effective Human-Computer Interaction (5th Edition),
Addison-Wesley; ISBN-10: 0-321-53735-1; ISBN-13: 978-0-32153735-5
·
National
Cancer Institute (continuously updated): Research-Based Web Design and
Usability Guidelines, available in full at http://www.usability.gov/guidelines/
Research
Tools: HCI Bib web site at http://www.hcibib.org/ provides searching of
HCI research publications. The HCI Webliography has a set of HCI
resources for the researcher. Also, Google
Scholar is probably going to dominate all tools.
Other
Resources (subject to enhancement over time):
Toastytech’s
very complete site of Graphical User Interfaces, at http://toastytech.com/guis/index.html
(click on your choices in the left frame) and the Guidebook at http://www.guidebookgallery.org/screenshots
Apple’s
OSX resources]: Apple’s Mac OSX Human Interface Guidelines. Available in one
13.7 meg PDF file at http://developer.apple.com/documentation/UserExperience/Conceptual/OSXHIGuidelines/OSXHIGuidelines.pdf
or in html at http://developer.apple.com/documentation/UserExperience/Conceptual/OSXHIGuidelines/
Microsoft’s
Guidelines are all over the place, and the best resources I could find are http://msdn2.microsoft.com/en-us/library/aa286531.aspx
and http://msdn2.microsoft.com/en-us/library/aa262337%28VS.60%29.aspx
Core Reading List: Each week, selected readings will
provide a general "core" theme.
All students will be required to read all papers thoroughly, unless
otherwise noted, and participate actively in the discussions concerning the
research methodology, philosophy, and conclusions offered in each paper. Primary emphasis will be paid to comparative
evaluation of the various research approaches and findings. Additional readings will be assigned from
time to time.
Depth Research: One of the crucial components of this
course is participation in an actual laboratory experiment. Students are required to work on all phases
of the study:
·
theoretical
underpinnings;
·
research
questions;
·
hypothesis
formulation;
·
design
of experimental task and materials
·
securing
subjects
·
analysis
of the results
Writing
sections of a paper based on the study is purely optional, but it is expected that
you will have a great deal of interest in publication of the results. Those who participate only partially in the
study (including the writing) might not be included as co-authors. In that case joint authorship will be based
on the group’s collective judgment of contribution of the departed group
member. Joint authorship is not a condition of your grade; journal submission
arrangements will have no relationship to this course. Nevertheless, the work you submit must
contribute to publishable-quality work, in that (a) there should be a
contribution of some kind to the literature, (b) it should be based on a
thorough review of the literature, and (c) methodology and/or conclusions
should be sound.
It is
generally expected that the course will involve one or more group projects (depending on the size
of the class). However, it is also
possible for you to work individually according
to your own interests or wishes. Keep in
mind that the large number of steps above will comprise a large time
commitment.
The group(s)
will spend perhaps several weeks searching the literature to identify the topic
of interest. We will spend class time
each week discussing and narrowing the topics, and the length of time necessary
to perform such narrowing will vary from year to year, topic to topic. It is quite possible that, for publication,
the study will carry on to subsequent semesters. It is planned that the bulk of the
theoretical work should be finished by the end of this semester, and a pilot
test run.
To receive an
“A” in this seminar, students are expected to
-
Contribute
significantly in class about the readings that we will encounter,
-
Make
significant contributions of ideas towards the experiment,
-
Help
in assembling an IRB application,
-
Make
a significant contribution (eg., several pages) towards a literature review, an
introduction, or the methodology section of a paper that would be generated
from this study,
-
Provide
leadership in leading up to the pilot study. This would involve providing
several needed questionnaires, setting up the Qualtrix survey, identifying a
small handful (under a dozen) of subjects to use, or even running the pilot
study.
The previous
practice of providing an incomplete grade or temporarily “docking” the grade by
one letter until the pilot would be finished will no longer be followed. We
can, and should, separate the actual study from the coursework. We will treat
the actual study as something that we perform using intrinsic motivation.
The schedule is incomplete but the first three weeks have been solidified. Please
check back once a week to see further progress.
1.
Overview/Introduction (Jan 11, 2010)
Galletta, D.F. (2006) "Human
Factors and E-Commerce," chapter in Electronic Commerce and the Digital
Economy, (M. Shaw, ed.), M.E. Sharpe, available here.
Zhang, P., Li, N., Scialdione, M., and
Carey, J. “The Intellectual Advancement of Human-Computer Interaction Research:
A Critical Assessment of the MIS Literature (1990-2008),” Transactions on Human-Computer Interaction, 1(3), pp. 55-108.
available here.
Zhang, P.,
Benbasat, I., Carey, J., Davis, F., Galletta, D., and Strong, D. AMCIS 2002
PANELS AND WORKSHOPS I: HUMAN-COMPUTER INTERACTION RESEARCH IN THE MIS
DISCIPLINE, Communications of the AIS, Volume 9, 2002, pp. 334-355., available here.
Previous experimentation in this
course (Jan 18 and Jan 25, 2010)
(note: in
this section, only those marked with * will be discussed; some can be skimmed.
Those not marked with an asterisk * do not need to be read at all but are
included here so you can see what studies we have done).
January 18, 2010
Delay
studies:
*
Galletta, D.F., Henry, R., McCoy, S., Polak, P., “When the Wait Isn’t So Bad,” Information
Systems Research (2006), v. 17, no. 1, pp. 20-37. First submission to ISR
available here;
reviewer comments along with responses available here
and second version available here.
The fourth round responses to reviewer comments are here
and the final paper is here.
Please read the first version, read the reviewer comments and responses for the
first round, and skim the 2nd version, 4th version, and 4th
version responses to reviewers. Then read the final paper. We will discuss the
process of writing an experimental paper, and how the revision process works
for journal papers.
*
Galletta, D.F., Henry, R., McCoy, S., Polak, P., “Web Site Delays: How Slow Can
You Go?” (Predecessor of above study presented at Pre-ICIS HCI Workshop 2002.
The abstract was published online here
on page 15. The full paper was published
by Journal of AIS, Vol. 5, No. 1, January 2004 (pp. 1-28), is available here.
* (skim
only and ignore all but Experiments 2 and 4 – and don’t bother going past page
62) Galletta, D.F., Henry, R., McCoy, S., Polak, P., “Understanding the Direct
and Interaction Effects of Web Delay and Related Factors: A Research Program,”
in Galletta, D.F. and Zhang, P. (eds.) Human-Computer Interaction and
Management Information Systems - Applications. Advances in Management
Information Systems,
*
Galletta, D.F., Chung, R., Haney, M., Pike, J., and Polak, P. “Does Our Web
Site Stress you Out? Information Foraging and the Psychophysiology of Online
Navigation,” Poster at ICIS 2007. Updated version here;
longer version to be submitted to MIS Quarterly 1st quarter 2010.
January 25, 2010 (read those with
asterisks)
* Galletta,
D.F., Durcikova, A., Everard, A., and Jones, B., “Does Spell-Checking Software
Need a Warning Label?” Published in Proceedings of the 36th Hawaii
International Conference on Systems Sciences here
and then in Communications of the ACM, available here.
Marks, P.,
Polak, P., McCoy, S. and Galletta, D.F. Sharing Knowledge: How Managerial
Prompting, Group Identification, and Social Value Orientation Affect
Knowledge-Sharing Behavior,” forthcoming in Communications of the ACM,
available here.
Mu,
Enrique & Galletta, D.F., “The Influence of the Meaning of Pictures and
Words on Web Page Recognition Performance,” Proceedings of the 36th
Hawaii International Conference on Systems Sciences, available here.
Babbitt,
T., Galletta, D.F., and Lopes, A., “Influencing The Success Of Spreadsheet
Development By Novice Users,” Proceedings of the 19th International Conference
on Information Systems,
Galletta,
D.F., Darcy, D., Lloyd, K., and Xia, W., "Effects of Information
Uncertainty and Equivocality on Decision-Maker Information Searching and
Usage," Proceedings of the 18th International Conference on Information
Systems,
*
Galletta, D.F., K.S. Hartzel, S.E. Johnson, J.L. Joseph, and
Galletta,
D.F., P. Flor, W. Scott, & R. Tinaikar, “Mindstorms: Using Software that
Simulates Group Processes for Efficient Study of Certain GDSS Variables,"
Proceedings of the Inaugural AIS Conference on Information Systems, August
25-27, 1995, 267-269.
*
Galletta, D.F., M. Ahuja, A. Hartman, A.G. Peace, T. Teo, "Social Influence
and End-User Training," Communications
of the ACM, (1995) Volume 38, No. 7, pp. 70-79. PDF available here.
Please read this one carefully.
Galletta, D.F., T. Huston and J.
Huston, "The Effects of Computer Monitoring on Employee Performance and
Stress: Results of Two Experimental Studies," Proceedings of the 26th Annual
Galletta, D.F., J. Cruz, M. Dugan, and
T. Huston, “The Effects of Computer Monitoring on Secretarial Performance and
Stress: A Preliminary Study,” unpublished paper,
* Galletta, D., D. Abraham, M. El
Louadi, W. Lekse, Y. Pollalis, & J. Sampler. (1993).
"An Empirical Study of Spreadsheet Error-Finding Performance,
Behavior, and Strategies," Accounting,
Management, and Information Technologies, V. 3, N. 2, 1993, pp. 79-95. PDF
(8.5 x 11 size) copy of paper available here.
Please read this one carefully.
Also, see the publicity we
have received from some of these studies.
4.
User Learning, Mental Models, Training
(Feb 1, 2010)
Carroll,
John M., "The Adventure of Getting to Know a Computer," IEEE
Computer, 15(11):49-58.
Malone,
T.W. (1982) "Heuristics for Designing Enjoyable User Interfaces: Lessons
from Computer Games," Proceedings of the Conference on Human Factors in
Computer Systems, Gaithersburg, Md., Association for Computing Machinery, March
15-17. http://www.lutin-userlab.fr/gamelab/IMG/pdf/Malone-Heuristiques.pdf
Norman,
D.A. (1983a) "Some Observations on
Mental Models," in Gentner & Stevens (Eds.), Mental Models,
Kieras,
D.E. & Bovair, S. (1984). "The
Role of a Mental Model in Learning to Operate a Device," Cognitive
Science, 8, pp. 255-273. http://csjarchive.cogsci.rpi.edu/1984v08/i03/p0255p0273/MAIN.PDF
Carroll, John M., Smith-Kerker, Penny
L., Ford, James R., and Mazur-Rimetz, Sandra A. (1987-1988) “The Minimal
Manual,” Human Computer Interaction, V. 3, pp. 123-153.
Lorne Olfman, Robert P. Bostrom, and
Maung K. Sein, “Developing Training Strategies with an HCI Perspective,” in
Galletta, D.F. and Zhang, P. (eds.) Human-Computer
Interaction and Management Information Systems - Applications. Advances in
Management Information Systems,
Shneiderman, Chapter 12
5.
Social Factors; Group Work, Notions of
the User (Feb 8, 2010)
Nass,
Clifford “How People Treat Interfaces Like People: Social Psychology and
Design,” Research Channel, October 26, 2000, 54 min. The program can be viewed here.
Lee, K.M
and Clifford Nass, “Designing Social Presence of Social Actors in Human
Computer Interaction,” CHI 2003 Proceedings available here.
Clifford
Nass, Leila Takayama, and Scott Brave, “Socializing Consistency: From Technical
Homogeneity to Human Epitome,” in Zhang, P. and Galletta, D.F. (eds.) Human-Computer Interaction and Management
Information Systems - Foundations. Advances in Management Information Systems,
Kevin
Crowston, Joseph Rubleske, and James Howison, “Coordination Theory: A Ten-Year
Retrospective,” in Zhang, P. and Galletta, D.F. (eds.) Human-Computer Interaction and Management Information Systems -
Foundations. Advances in Management Information Systems,
DeSanctis,
Gerardine, “Who Is the User? Individuals, Groups, Communities,” in Zhang, P.
and Galletta, D.F. (eds.) Human-Computer
Interaction and Management Information Systems - Foundations. Advances in
Management Information Systems,
Shneiderman,
Chapter 9
6. The
HCI context (Feb 15, 2010)
Newell,
A., & Card, S. (1985). "The
Prospects for Psychological Science in Human-Computer Interaction," Human-Computer Interaction, 1 209-242.
Available here.
Carroll,
J.M. & Campbell, R.L. (1986).
"Softening Up Hard Science: Reply to Newell and Card," Human-Computer Interaction, 2 227-250.
Available here.
Newell,
A., & Card, S. (1986).
"Straightening Out Softening Up: Response to Carroll and
Campbell," Human-Computer
Interaction, 2 251-267. Available here
Carroll,
J.M. “Soft Versus Hard: The Essential Tension,” in Galletta, D.F. and Zhang, P.
(eds.) Human-Computer Interaction and Management Information Systems -
Applications. Advances in Management Information Systems,
Shneiderman,
Chapter 1
Association for Computing Machinery
SIG CHI: Site providing definition, history, and content of HCI (at http://old.sigchi.org/cdg/cdg2.html)
7.
Design Principles (Feb 22, 2010)
Gould,
J.D. & Lewis, C. (1985). "Designing for Usability: Key Principles and
What Designers Think," Communications of the ACM, March, 28(3), 300-311.
Available here.
(This is a classic in the field).
Gould,
J.D. et al. (1987). “The 1984 Olympic Message System: a test of behavioral
principles of system design,” Communications of the ACM September 1987, 30(9),
758-769. The principles are applied in this later article available here
Grudin, J. (1989) “The Case Against
User Interface Consistency,” Communications
of the ACM,” 32(10), pp. 1164-1173. Available here.
Shneiderman
2, 3
8.
Experimental Principles (Mar 1, 2008)
(skim
and/or read selectively) Gray, W.D. and Salzman, M.C. (1998) "Damaged
Merchandise? A Review of Experiments that Compare Usability Evaluation
Methods," Human-Computer
Interaction, V. 13, N. 3, pp. 203-261. A version can be found here.
Some background is available here.
Comments from panelists are available here.
This paper is extremely long—read very selectively to get an idea of what they
are doing and skim most of it.
Karat, et
al., "Commentary on 'Damaged Merchandise?'" Human-Computer Interaction, V. 13, N. 3, pp. 263-324. Available
online through EBSCO on campus.
Gray, W.D.
and Salzman, M.C. (1998) "Repairing Damaged Merchandise: A
Rejoinder," Human-Computer
Interaction, V. 13, N. 3, pp. 325-335. A version is available here.
Dennis,
A., Monica Garfield, Heikki Topi, and Joseph S. Valacich (2006), “Conducting
Relevant Experimental Research In HCI: From Topic Selection To Publication,” in
Galletta, D.F. and Zhang, P. (eds.) Human-Computer
Interaction and Management Information Systems - Applications. Advances in
Management Information Systems,
Shneiderman,
4
9.
The Graphical Interface (Mar 8, 2010):
Shneiderman, 5 and 8
Bewley, W.L., T.L. Roberts, D. Schroit, & W.L.
Verplank, (1983). Human Factors Testing in the Design of
Xerox's 8010 'Star' Office Workstation," Human Factors in Computing
Systems - CHI '83 Proceedings, December, 72-77. Available directly at http://www.billverplank.com/bewley83.pdf
or through the Pitt library/VPN at http://portal.acm.org/citation.cfm?id=800045.801584&coll=GUIDE&dl=GUIDE&CFID=80007623&CFTOKEN=77575063
(just in case).
Reimer,
Jeremy (2005) “A History of the GUI,” available at http://arstechnica.com/articles/paedia/gui.ars
(read carefully)
Wikipedia:
Graphical User Interface: http://en.wikipedia.org/wiki/Graphical_interface
(read carefully; follow no links unless you’re interested. You could read this
site for days and days and it’s only Wikipedia, for Heaven’s sake)
Watch the
following videos on Youtube:
-
Xerox
Star Part 1
-
Xerox
Star Part 2
Jacob,
R.J.K., Girouard, A., Hirshfield, L.M., Horn, M.S., Shaer, O. Solovey, E.T.,
and Zigelbaum, J. “Reality-Based Interaction: A Framework for post-WIMP
Interfaces, CHI 2008 Proceedings, Florence,
Italy. Available directly at http://www.cs.tufts.edu/~jacob/papers/chi08.pdf
or through the Pitt library/VPN at http://portal.acm.org/citation.cfm?id=1357089
(just in case)
Items
for reference only:
[DO
NOT READ]: In class I will review the following paper that provides a solid but
more academic treatment about the projects spawned from Xerox: Johnson, Jeff,
Theresa Roberts, William Verplank, David C. Smith, Charles Irby, Marian Beard, and
Kevin Mackey, “The Xerox ‘Star:’ a Retrospective,” Human Computer Interaction:
Toward the Year 2000, IEEE Computer,
vol. 22, no. 9, pp. 11-29, 1989. Available here.
[DO
NOT READ]: For a more entertaining and perhaps more interesting version, http://www.sitepoint.com/print/real-history-gui.
Skip the 17-paragraph discussion of Ugh and Glug]
10. Designing
Systems for Usability I: GOMS, Keystroke Models; Menus; Command Languages (Mar
15, 2010)
Card,
S.K., Moran, T.P. and Newell, A. (1980).
"The Keystroke Level Model for User Performance Time with
Interactive Systems," Communications
of the ACM, Vol. 23, No. 7: 396-410. Available here.
Gray,
W.D., John, B.E. & Atwood, M.C. (1992) “The precis of Project Ernestine or
an overview of a validation of GOMS”. CHI 1992 Proceedings, pp. 307-312 Available here.
John, B.E.
and Kieras, D.E. (1996), “The GOMS Family of User Interface Analysis
Techniques: Comparison and Contrast” ACM
Transactions on Computer-Human Interaction, 3(4), pp. 320-351. Available here.
Blackmon,
M.H., Kitajima, M. and Polson, P.G. “Tool for Accurately Predicting Website
Navigation Problems, Non-Problems, Problem Severity, and Effectiveness of
Repairs,” CHI 2005 Proceedings, pp. 31-40 Available here.
Shneiderman
6, 7 Menu systems and command languages
11. Designing
Systems for Usability 2: Media and their Effects on Users (Mar 22, 2010)
El
Shinnawy, M. and Lynne Markus, “The poverty of media richness theory:
explaining people’s choice of electronic mail vs. voice mail,” International Journal of Human-Computer
Studies, Vol. 46, pp. 443-467, 1997, available here.
Dennis,
A.R., Fuller, R.M. and Valacich, J.S., “Media, Tasks, and Communication
Processes: A Theory of Media Synchronicity,” MIS Quarterly, Vol. 32, No. 3, pp. 575-600, September 2008,
available here.
Bayles, M.E., “Designing Online Banner
Advertisements: Should we Animate?” CHI
2002 Proceedings, pp. 363-366, available here.
(skim) Why
people fall for phishing: Dhamija, Tygar, and Hearst, “Why Phishing Works,” 2006 CHI Proceedings, pp. 581-590.
available here
“Social
Phishing,” Jagatic, Johnson, Jakobsson, and Menczer, Communications of the ACM, Vol. 50, October 2007, pp. 94-100
available here.
(skim)
Jiang, Z and Benbasat, I. “The Effects of Presentation Formats and Task
Complexity on Online Consumers’ Product Understanding,” MIS Quarterly, V. 31, No. 3, Sept. 2007, pp. 475-500. Available here.
(Jill
only; others skim) Kumar, N. and I. Benbasat, “The Influence of Recommendation
Systems and Consumer Reviews on Evaluations of Websites” Information Systems
Research, December 2006, Volume 17, No. 4, pp. 425-439. Available here.
(Pratyush
only; others skim) Qiu, L. and Benbasat, I. "An Investigation in the
Effects of Text-to-Speech Voice and 3D Avatars on the Quality of Live Help in
Electronic Commerce" ACM Transactions on Computer Human Interaction,
December 2005, pp. 1-27. Available here.
Shneiderman
Chap 10, 11
12. Designing
Systems for Usability 3: Web Site Design (Mar 29, 2010)
Lee,
Jungwon, Jinwoo Kim, Jae Yun Moon, “What Makes Internet Users visit cyber stores
again? key design factors for customer loyalty,” CHI 2000 Proceedings, pp.
305-312. Available here.
Ivory,
M.Y. and Hearst, M.A., “Statistical Profiles of Highly-Rated Web Sites,” CHI
2002 Proceedings, pp. 367-374, available here.
Lohse,
G.L. and Spiller, P. (1998) "Quantifying the Effect of User Interface
Design Features on Cyberstore Traffic and Sales," CHI 1998 Proceedings, pp. 211-218. Available here.
(skim various topics) National Cancer
Institute (continuously updated): Research-Based Web Design and Usability
Guidelines, available in full at http://www.usability.gov/guidelines/
(do not read carefully; skim to get an idea of the quantity and nature of these
design guidelines. We will engage this in more detail later).
Benbasat,
Izak: “Human-Computer Interaction for Electronic Commerce: A Program of Studies
to Improve the Communication between Customers and Online Stores,” in Galletta,
D.F. and Zhang, P. (eds.) Human-Computer
Interaction and Management Information Systems - Applications. Advances in
Management Information Systems,
Zhang, P.
“Pop-up Animations: Impact and Implications for Website Design and Online
Advertising,” in Galletta, D.F. and Zhang, P. (eds.) Human-Computer Interaction and Management Information Systems -
Applications. Advances in Management Information Systems,
13. Cognitive
Fit (Apr 5, 2010)
(presented in the order in which they
were first submitted to journals)
Vessey, I. & Galletta, D.F.
(1991), “Cognitive Fit: An Empirical Study of Information Acquisition,” Information Systems Research, V2, N1,
pp. 63-84. Available here.
Vessey, I. (1991), “Cognitive Fit: A
Theory-Based Analysis of the Graphs versus Tables Literature, Decision
Sciences, V. 22, N2, pp. 219-240. Available here.
Vessey, I. “The Theory of Cognitive
Fit: One Aspect of a General Theory of Problem Solving?” (2006) in Zhang, P.
and Galletta, D.F. (eds.) Human-Computer
Interaction and Management Information Systems - Foundations. Advances in
Management Information Systems,
Shneiderman Chapter 14
14. Other
Fit Models (Apr 12, 2010)
(skim) Lim, K.H., Benbasat, I. &
Todd, P.A. (1996), “An Experimental Investigation of the Interactive Effects of
Interface Style, Instructions, and Task Familiarity on User Performance,” ACM Transactions on Computer-Human
Interaction, 3(1), pp. 1-37. Available here.
Davis, F. “On the Relationship Between
HCI And Technology Acceptance Research, in Zhang, P. and Galletta, D.F. (eds.) Human-Computer Interaction and Management
Information Systems - Foundations. Advances in Management Information Systems,
Goodhue, D. “Task Technology Fit: A
Critical (But Often Missing!) Construct in Models of Information Systems and
Performance, in Zhang, P. and Galletta, D.F. (eds.) Human-Computer Interaction and Management Information Systems -
Foundations. Advances in Management Information Systems,
Goodhue, D.L. and Thompson, R.L.
(1995), “Task-Technology Fit and Individual Performance,” MIS Quarterly, 19(2), pp. 213-236.
Fuller, R.M. and Dennis, A.R. (2009)
“Does Fit Matter? The Impact of Task-Technology Fit and Appropriation on Team
Performance in Repeated Tasks,” Information
Systems Research, 20(1), pp. 2-17.
Te’eni, D. “Designs That Fit: An
Overview of Fit Conceptualizations in HCI,” in Zhang, P. and Galletta, D.F.
(eds.) Human-Computer Interaction and
Management Information Systems - Foundations. Advances in Management
Information Systems,
The following is in the process of
being updated.
15. Trust
Concepts and Measures (Apr 17, 2010)
McKnight,
D.H., Choudhury, V., Kacmar, C., “1. Developing
and Validating Trust Measures for e-Commerce: An Integrative Typology,” Information Systems Research, V. 13, No.
3, Sept 2002, pp. 334-359
McKnight,
D.H., Choudhury, V., and Kacmar, C. “The impact of initial consumer trust on
intentions to transact with a web site: a trust building model,” Journal of Strategic Information Systems, V.
11, Nos. 3-4, Dec 2002, pp. 297-323. (if on campus, available here)
McKnight,
D.H., Kacmar, C., and Choudhury, V. “Whoops... did I use the wrong concept to
predict e-commerce trust? Modeling the risk-related effects of trust versus
distrust concepts,” Proceedings of the 36th Annual Hawaii International
Conference on Systems Sciences, Jan. 2003 (available through Pitt at: http://csdl2.computer.org/persagen/DLAbsToc.jsp?resourcePath=/dl/proceedings/&toc=comp/proceedings/hicss/2003/1874/07/1874toc.xml&DOI=10.1109/HICSS.2003.1174393
)
McKnight,
D.H. and Choudhury, V. “Distrust and trust in B2C e-commerce: do they differ?”
ACM International Conference Proceeding Series; Vol. 156, Proceedings of the
8th international conference on Electronic commerce.
Judy Olson and Gary Olson, “Bridging
Distance: Empirical Studies of Distributed Teams,” in Galletta, D.F. and Zhang,
P. (eds.) Human-Computer Interaction and
Management Information Systems - Applications. Advances in Management
Information Systems,
Starr Roxanne Hiltz, Jerry Fjermestad,
Rosalie J. Ocker, and
(optional) Ilze Zigurs and Bj°rn Erik
Munkvold, “Collaboration Technology, Tasks and Context: Evolution and
Opportunity,” in Galletta, D.F. and Zhang, P. (eds.) Human-Computer Interaction and Management Information Systems -
Applications. Advances in Management Information Systems,
Other classes:
We might meet several other times,
perhaps in smaller groups, to perform the experiment(s). Additional literature that relates to the
experiment(s) will most likely be defined and distributed to appropriate (and
sometimes all) team members.
[1] See Galletta, D.F., M. Ahuja, A. Hartman, A.G. Peace, T. Teo, "An Empirical Study of Peer Influence on User Attitudes, Behavior, and Performance," Proceedings of the 15th International Conference on Information Systems, (1994), Vancouver, pp. 229-42, for a short review of these three areas within IS.