Dennis GallettaDennis Galletta

Professor of Business Administration
Joseph M. Katz Graduate School of Business
University of Pittsburgh, Pittsburgh, PA 15260
Phone (412) 648-1699 | Fax (412) 648-1693

For my Email address, click here:

Dennis Galletta is President-Elect of AIS, is an AIS Fellow and is Professor of Business Administration at the Katz Graduate School of Business, University of Pittsburgh, where he has been since 1985. He has fond memories of the time he spent with a great set of colleagues at the Fox School of Business and Management, Temple University during the 2004-2005 academic year. He obtained his doctorate in 1985 at the University of Minnesota (major advisor: Gordon B. Davis) with a major in management information systems and a minor in psychology. His specific research interests lie in the areas of end-user attitudes, behavior, and performance. He teaches Human-Computer Interaction to PhD, MBA, and undergraduate students, Information Systems to MBA students and executives, and Electronic Commerce to MBA students and executives. He has published articles in journals such as Management Science, Information Systems Research, Journal of MIS, Journal of AIS, Communications of the ACM, Communications of the AIS, Decision Sciences, Accounting Management and Information Technologies, and Data Base, and also published a textbook with Prentice-Hall (long ago). He served as editor of SIGOIS Bulletin, the newsletter of the ACM Special Interest Group on Office Information Systems, and is, or has been, on the editorial boards of journals such as Information Systems Research (AE, 2006-present), Canadian Journal of Administrative Science (AE, 2006-present), Data Base,(AE 1993-1995; SE 1996-present), Journal of AIS (board member, 2005-present), International Journal of Information Systems and Management (2006-present), Information Systems and eBusiness Management (board member, 2003-present), Cycle Time Research (AE, 1996-present), and MIS Quarterly (AE, 1999-2002). He and Ping Zhang recently edited two books on HCI in MIS, part of the Zwass Advances in MIS series. They were fortunate to have gotten 37 fine manuscripts from 72 authors, most who require no introduction. Many reflect on their specialty areas of a decade or more of work! Please request one of each for your library! He is also an active reviewer for 10 other journals and several conferences. He is recuperating from serving as co-program chair of ICIS 2005 with David Avison. For a recent AMCIS conference in August 2003, he served as co-program chair with Jeanne Ross. He is the Editor-In-Chief of ISWorld. He served as the ICIS Treasurer from 1994-1998, chaired the Inaugural AIS Americas Conference on Information Systems in 1995, was VP of Member Services for AIS from 2001-2003, was a member of AIS Council representing the Americas in 1996 and 1997, and taught information systems courses on the Fall 1999 voyage of Semester at Sea. As a CPA, he has public accounting experience and has taught Continuing Professional Education courses for the Pennsylvania Institute of CPAs and Half Moon Seminars. On Sunday evenings, he used to teach 10th, 11th, and 12th grade CCD (during various years) at St. Catherine of Sweden Church in the North Hills of Pittsburgh, where he also served on the Finance Committee.

Human subjects certificate is available here. Certificate ID 14620-35458, expires 10/14/2006.

Conflict of interest certificate is available here. Certificate ID 14620-41526, expires 5/17/2007.

Harassment course certificate is available at galletta.business.pitt.edu/galletta/certif/harras.jpg.

Rumors: I have just become aware that there are rumors circulating that I was an Associate Professor for a long time because Pitt blocked my promotion for many years. That rumor is entirely false, and Pitt has treated me very fairly over the years. I did not go up for Full Professor earlier because I did not believe my case was worthy of promotion until the one and only time I put the paperwork together for Pitt. Also, I would like to make it clear that I spent a wonderful year at Temple University, and thoroughly miss the fine set of colleagues that I had for that year. My decision to return to Pittsburgh was a very difficult one indeed, as I learned that there are terrific colleagues in multiple places. Wherever you happen to go, make the best of it, and you'll only be happy where you decide to be happy.

Publicity: Who says experiments only focus on minor, uninteresting minutia? Actually, it's really fun but hectic when the popular press becomes interested in an academic study. Thanks to our PR people here at Katz, a few of my studies were publicized. See my Publicity can Help page. On a more serious note, press coverage helps put the Dean into a more sympathetic frame of mind when making decisions that can be influenced by perceptions of the value of MIS.

Hobbies: Among my interests are photography, food, and home theater video/audio, with an eye toward the high definition schedules each night. Some of the older photos are courtesy of a Polaroid negative and slide scanner, which does a much better job than a flatbed scanner. However, a digital camera still provides the best digital photo for this consumer. I have started keeping a list of my favorite restaurants throughout the world. I also have a web site with peoples' recommendations of best restaurants in Oakland and nearby in Pittsburgh.

Semester at Sea: A distant but extremely vivid and fond memory is my family's trip on Semester at Sea. To help me process the adventure, I built a site during the trip, heading for an Internet cafe at each of the 10 ports over the 14 weeks armed with floppy disks and WS_FTP. Three computers, a digital camcorder, and a CD burner helped make the site possible. See the site at http://www.pitt.edu/~atsea for about 500 photos including commentary of the journey.

Old Man of the Sea: If you don't recognize me, move your mouse over any links in the top section of this page and see what I looked like before ICIS 1997, where I shaved off my beard at the conference! I grew the beard in 1981 and it was a shock to my family when they picked me up at the airport baggage area. Thanks are due to Maha El Shinawy and Sidne Ward for providing the first unambiguous and enthusiastic advice to shave it off when they were informally questioned during a break. Thanks are also due to Vivek Choudhury for furnishing his shaver and shaving creme. Thanks are also needed for my family for tolerating the change. I'd like to give special thanks to Peter Polak for his expert photo editing (he removed my beard from one photo and placed it on a newer one before I began using Photo Shop).

Resources: I've built a small list of resources that I hope are helpful:

Journal Publications

Lopes, A. and D. Galletta “Determinants of Monetary Assessment of Intrinsically-Motivated Online Content,” (forthcoming) Journal of MIS

Marks, P., P. Polak, S. McCoy, and D.F. Galletta “Sharing Knowledge: How Managerial Prompting, Group Identification, and Social Value Orientation Affect Knowledge-Sharing Behavior,” (forthcoming) Communications of the ACM.

McCoy, S., Galletta, D.F. and King, W.R. "Applying TAM across cultures: the need for caution" (forthcoming), European Journal of Information Systems

McCoy, S., Everard, A., Polak, P., and Galletta, D.F., "The Effects of Online Advertising: A Focus on Pop-Ups, Pop-Unders and In-Line Ads," (forthcoming), Communications of the ACM

Galletta, D.F., Henry, R., McCoy, S., and Polak, P. (2006) "When the Wait Isn't So Bad," Information Systems Research, Volume 17, No. 1, pp. 20-37.

Everard, A. and Galletta, D.F. (2005-2006) "How Presentation Flaws Affect Perceived Site Quality, Trust, and Intentions to Purchase from an On-Line Store," Journal of MIS, Volume 22, Number 3, pp. 55-95.

Malhotra, Y. and Galletta, D.F. (2005) “A Multidimensional Commitment Model of Volitional Systems Adoption and Usage Behavior,” Journal of MIS, Volume 22, Number 1, pp. 117-151

McCoy, S., Galletta, D.F., and King, W.R. (2005) "Integrating National Culture into IS Research: The Need for Current Individual Level Measures," Communications of the AIS, Volume 15, Article 12, pp. 211-224.

Galletta, D.F., Durcikova, A., Everard, A., and Jones, B. (2005) “Does Spell-Checking Software Need a Warning Label?” Communications of the ACM, Volume 48, Number 7, pp. 82-85.

Malhotra, Y. and Galletta, D.F. (2004) "Building Systems That Users Want to Use," Communications of the ACM, Volume 47, Number 12, pp. 89-94.

Carey, Jane; D.F. Galletta; Jinwoo Kim; Dov Te'eni; Barbara Wildemuth; and Ping Zhang, (2004) "The Role of Human-Computer Interaction in Management Information Systems Curricula: A Call to Action," Communications of the AIS, Volume 13, Article 23.

Galletta, D.F., Henry, R., McCoy, S., and Polak, P. (2004) “Sensitivity to Web Delays: A Contingency Analysis of Users’ Tolerance for Slow Web Sites,” Journal of AIS, Volume 5, Issue 1, Article 1.

Peace, A. Graham, Galletta, D.F., and Thong, James. (Summer 2003) "Software Piracy in the Workplace: A Model and Empirical Test," Journal of MIS, Vol. 20, No. 1, pp. 153-177.

Ahuja, M., Galletta, D.F., and Carley, K. (January 2003) "Individual Centrality and Performance in Virtual R&D Groups: An Empirical Study," Management Science, V. 41, No. 9, pp. 21-38.

Zhang, Ping; Izak Benbasat, Jane Carey, Fred Davis, D.F. Galletta, and Diane Strong (2002), "Human-Computer Interaction Research in the MIS Discipline," Communications of the AIS, Volume 9, Article 20.

El Louadi, M., Galletta, D.F., and Sampler, J.L. (1998) "An Empirical Validation of a Contingency Model for Information Requirements Determination," Data Base, Vol. 29, No. 3, pp. 31-51.

Choudhury, V. and Galletta, D.F. (1998) "Exploiting the Internet: Strategies and Frameworks for a Small Business," Journal of Small Business Strategy, Vol. 9, No. 2, pp. 23-43.

Galletta, D.F., Hartzel, K.S., Johnson, S.E., Joseph, J.L. and Rustagi, S. (Winter 1997) "Spreadsheet Presentation and Error Detection: An Experimental Study," Journal of MIS, Vol. 13, No. 3, pp. 45-63.

Galletta, D.F. and Grant, R. (1995) "Silicon Supervisors and Stress: Merging New Evidence from the Field," Accounting, Management and Information Technologies, Vol. 5, No. 3/4, pp. 163-183.

Galletta, D.F., Ahuja, M., Hartman, A., Peace, A.G., and Teo, T. (1995) "Social Influence and End-User Training," Communications of the ACM, V. 38, N. 7, pp. 70-79.

El Louadi, M. and Galletta, D.F. (1995) "L'effet de l'incertitude et des strategies de determination des besoins de l'usager sur les projets d'informatisation: Une replication empirique" ("The Effect of Uncertainty on IRD Strategies: An Empirical Replication"), Canadian Journal of Administrative Sciences, V. 12, N. 1, pp. 77-88.

Galletta, D.F. and Sampler, J.L. (1994) "The Role of Creativity in Identifying Strategic Information Systems," The Software Practitioner, V. 4, N. 4-5, pp. 1, 4-8.

Galletta, D.F., Abraham, D., El Louadi, M., Lekse, W., Pollalis, Y., and Sampler, J. (1993) "An Empirical Study of Spreadsheet Error-Finding Performance," Accounting, Management, and Information Technology, V. 3, N. 2, pp. 79-95.

Galletta, D.F., King, R.C., and Rateb, D. (1993) "The Effects of Expertise on Software Selection," Data Base, V. 24, N. 2, pp. 7-20.

Huston, J., Galletta, D.F., and Huston, T. (1993) "The Effects of Computer Monitoring on the Medical Transcriptionist's Performance and Stress," Journal of the American Health Information Management Association, V. 64, N. 5, pp. 77-81.

Galletta, D.F. and Hufnagel, E. (1992) "A Model of End-User Computing Policy: Determinants of Organizational Compliance," Information and Management, V. 22, pp. 1-18

Vessey, I. and Galletta, D.F. (1991) "Cognitive Fit: An Empirical Study of Information Acquisition," Information Systems Research, V2, N1, pp. 63-84.

Teng, J. and Galletta, D.F. (1990) "MIS Research Directions: A Survey of Researchers' Views," Data Base, V21, Nos. 2&3, pp. 1-10

Galletta, D.F. and Heckman, R. (1990) "A Role Theory Perspective on End-User Development," Information Systems Research, V1, N2, pp. 168-187.

Galletta, D.F. and Lederer, A. (1989) "Some Cautions on the Measurement of User Information Satisfaction," Decision Sciences, V7, N3, pp. 419-438.

Books and Book Chapters

Zhang, Ping, and Dennis Galletta, eds. 2006. Human-Computer Interaction and Management Information Systems - Foundations. Advances in Management Information Systems, Volume 4, Armonk, NY: M. E. Sharpe, Inc.

Galletta, Dennis, and Ping Zhang, eds. 2006. Human-Computer Interaction and Management Information Systems - Applications. Advances in Management Information Systems, Volume 5, Armonk, NY: M. E. Sharpe, Inc.

Galletta, D.F. (forthcoming) "Human Factors and E-Commerce," chapter in Electronic Commerce and the Digital Economy, M.E. Sharpe.

Lopes, A. and Galletta, D.F. (2000) "A Strategic Perspective of Internet Information Providers," chapter in the Handbook of Electronic Commerce, Michael J. Shaw, Robert Blanning, Troy J. Strader, and Andrew Whinston (Eds.), Springer-Verlag

Galletta, D.F. and Sampler, J. (1995) "The Role of Creativity in Identifying Strategic Information Systems," in Software Creativity, (Robert Glass, Ed.) Prentice-Hall, 1995, pp. 185-200 (reprinted in The Software Practitioner, July 1994)

Galletta, D.F. (1991) "Data Processing and Management Information Systems," invited chapter in the 7th Edition of the Accountants' Handbook, pp. 36-1 to 36-36, Wiley.

Goldstein, L.J. and Galletta, D.F. (1986) "Files and Databases" (chap 10, pp. 259-289), "Systems Development" (chap 14, pp. 379-405), "Management Information Systems" (chap 15, pp. 407-427), and "Computers in Management" (chap 16, pp. 429-449), chapters in Goldstein, L.J., Computers and their Applications, New Jersey: Prentice-Hall, Inc.

Galletta, D.F. (1985) COBOL with an Emphasis on Structured Program Design, New Jersey: Prentice-Hall, Inc., 353 pgs, 1985. First book in the Prentice-Hall Series on Computer Programming Languages, James C. Wetherbe, editor.

Proceedings

Costa, Claudia and Galletta, D.F. “Bridging the Online Gap: Using Process Visibility to Improve Customer Outcomes,” forthcoming, Academy of Management, OCIS Division, August 2006, Atlanta

Schiller, Shu and Galletta, D. “A Dyadic Analysis of Media Synchronicity and Task in Live Chat Online Customer Service (LCOCS),” forthcoming; AMCIS 2006 Conference, Acapulco

Galletta, D., Henry, R., McCoy, S., and Polak, P. “Four Studies on Web Delay” (abstract published in the Proceedings): presented at the HCI International Conference 2005, Las Vegas, NV.

McCoy, S., Everard, A., Galletta, D., and Polak, P. "A Study of the Effects of Online Advertising: A Focus on Pop-Up and In-Line Ads," Third Pre-ICIS SIG HCI Workshop, Washington, D.C., December 2004.

Durcikova, A., Galletta, D., and Butler, B., "The Role of Organizational Climate in the Use of Knowledge Management Systems to Support Problem Solving,: Americas Conference on Information Systems, New York, NY, August 2004, pp. 2225-2229.

Galletta, D., Durcikova, A., Everard, A., and Jones, B. "Cognitive Fit and An Intelligent Agent for a Word Processor: Should Users Take All That Advice?" Proceedings of 36th Annual Hawaii International Conference on Systems Sciences (CD/ROM), January 6-9, 2003, Computer Society Press, 8 pages. (nominated for best paper award)

Malhotra, Y. and Galletta, D., "Role of Commitment and Motivation in Knowledge Management Systems Implementation: Theory, Conceptualization, and Measurement of Antecedents of Success," Proceedings of 36th Annual Hawaii International Conference on Systems Sciences (CD/ROM), January 6-9, 2003, Computer Society Press, 8 pages.

Mu, E. and Galletta, D.F. (2003) "The Influence of the Meaning of Pictures and Words on Web Page Recognition Performance," Proceedings of 36th Annual Hawaii International Conference on Systems Sciences, (CD/ROM), January 6-9, 2003, Computer Society Press, 8 pages.

Galletta, D., Marks, P., McCoy, S., and Polak, P., "What Leads us to Share Valuable Knowledge? An Experimental study of the Effects of Managerial Control, Group identification, and Social Value Orientation on Knowledge-Sharing Behavior," Proceedings of 36th Annual Hawaii International Conference on Systems Sciences (CD/ROM), January 6-9, 2003, Computer Society Press, 8 pages.

Lopes, A. and Galletta, D.F. (2002) "Information Value in Electronic Networks: The Case of Subscription-Based Online Information Goods," Best Paper Proceedings, Colorado, USA: Academy of Management. (received best paper award for OCIS Division)

Malhotra, Y. and Galletta, D.F. (1999) "Extending the Technology Acceptance Model to Account for Social Influence: Theoretical Bases and Empirical Validation," Hawaii International Conference on Systems Sciences, pp. 6-14.

Babbitt, T., Galletta, D.F., and Lopes, A.B. (1998) "Influencing the Success of Spreadsheet Development by Novice Users," Proceedings of the 19th International Conference on Information Systems, Helsinki, Finland

Galletta, D.F., Darcy, D., Lloyd, K., and Xia, W. (1997) "Effects of Information Uncertainty and Equivocality on Decision-Maker Information Searching and Usage," Proceedings of the 18th International Conference on Information Systems, Atlanta, GA 485-486.

Lopes, A.B., and Galletta, D.F. (1997) "Resource-Based Theory and a Structural Perspective of Strategy Applied to the Provision of Internet Services," Proceedings of the 3rd AIS Americas Conference on Information Systems, August 1997, Indianapolis, Indiana.

Ahuja, M.K., Carley, K., and Galletta, D.F. (1997) "Individual Performance in Distributed Design Groups: An Empirical Study," Proceedings of the 1997 ACM SIGCPR Conference.

Peace, A.G. and Galletta, D.F. (1996) "Developing a Predictive Model of Software Piracy Behavior: An Empirical Study," Proceedings of the 17th International Conference on Information Systems, Cleveland, December 15-18, 1996, 209-222.

Peace, A.G. and Galletta, D.F. (1996) "The Effects of Software Cost, Punishment and Probability of Punishment on Software Piracy: An Experiment," Proceedings of the 2nd AIS Americas Conference on Information Systems, Tempe, Arizona, August 25-27, 1996, 80-82.

Galletta, D.F., Hartzel, K., Johnson, S., Joseph, J. and Rustagi, S. (1996) "An Experimental Study of Spreadsheet Presentation and Error Detection," Proceedings of the 29th Annual Hawaii International Conference on Systems Sciences, January 1996, Vol. 2, pp. 336-345.

Galletta, D.F., Flor, P., Scott, W., and Tinaikar, R. (1995) "Mindstorms: Using Software that Simulates Group Processes for Efficient Study of Certain GDSS Variables," Proceedings of the Inaugural AIS Conference on Information Systems, August 25-27, 1995, 267-269.

Ahuja, M. and Galletta, D.F. (1995) "A Preliminary Study of the Bases of Social Power in an MIS Context," Proceedings of the 1995 ACM SIGCPR Conference.

Galletta, D.F., Ahuja, M., Hartman, A., Peace, A., and Teo, T. (1994) "An Empirical Study of Peer Influence on User Attitudes, Behavior, and Performance," Proceedings of the Fifteenth Annual International Conference on Information Systems, Vancouver, December 1994.

Huston, T., Galletta, D.F., and Huston, J. (1993) "The Effects of Computer Monitoring on Employee Performance and Stress: Results of Two Experimental Studies," Proceedings of the 26th Annual Hawaii International Conference on Systems Sciences, Vol. IV, January 1993, pp. 568-574

Sampler, J. and Galletta, D.F. "The Contribution of Creativity, Experience, and Problem-Solving Techniques in the Definition of Strategic Information Systems: A Review, Framework, and Research Design," Strategic Management Society Conference, October 1992, London

Galletta, D.F., Sampler, J., and Teng, J. (1992) "Strategies for Integrating Creativity Principles into the System Development Process," Proceedings of the 25th Annual Hawaii International Conference on Systems Sciences, January 1992, pp. 268-276.

Galletta, D.F. and Sampler, J. (1991) "Individual and Organizational Changes Necessary for the Application of Creativity Techniques in the Development of Information Systems," Proceedings of the 24th Annual Hawaii International Conference on Systems Sciences, Vol. IV, pp. 404-411, January, 1991

Heckman, R. and Galletta, D.F. (1988) "Changing Roles in Information Systems: A Role Theory Perspective" Proceedings of the Ninth International Conference on Information Systems, pp. 265-274, Minneapolis, November 30-December 3, 1988.

Teng, J. and Galletta, D.F. (1988) "MIS Researchers' Assessments of MIS Research," Proceedings of the Decision Sciences Institute, Las Vegas, pp. 559-561, November 21-23, 1988

Sethi, V. and Galletta, D.F. "Cognitive Style and Problem-Solving Behavior: An Investigation Using Protocol Analysis," Proceedings of the Decision Sciences Institute. Honolulu, pp. 593-595, November 23-25, 1986

Country List

You might say that traveling is also a hobby, as I've visited many countries for a variety of purposes. Here is perhaps a complete list of the first visits to the following countries. Note: I've used the list of countries at Infoplease.com to determine which places are countries (e.g., Bahamas, Jamaica) and which are not (e.g., Guadalupe, St. Martin, Aruba).

    Where I live

  1. The U.S.A.

    To attend ICIS:

  2. Denmark (Copenhagen, 1990 Conference)
  3. Netherlands (Amsterdam, 1994 Planning Meeting)
  4. Finland (Helsinki, 1997 Planning Meeting)
  5. Spain (Barcelona, 2001 Planning Meeting)
  6. Australia (Brisbane, 2001 Conference plus side trip to Sydney)

    for AIS (with an AIS delegation)

  7. Mexico (Mexico City, October 2002; subsequent keynote speech in 2005)

    With Semester at Sea, Fall 1999:

  8. Japan (Kobe, Nara, Kyoto)
  9. China (Beijing)
  10. Vietnam (Ho Chi Minh City)
  11. Malaysia (Penang)
  12. India (Chennai, formerly called Madras)
  13. Egypt (Cairo)
  14. Turkey (Istanbul)
  15. Croatia (Dubrovnik)
  16. Bosnia
  17. Italy (Rome, Pisa, Florence)
  18. Morocco (Casablanca and Marrakech)

    For teaching:

    China (Shanghai & Beijing, already listed above)
  19. Poland (Lodz)
  20. Slovakia (Bratislava)
  21. Czech Republic (Prague, September 2002)
  22. Brazil (Sao Paulo, with Rio side trip, October 2002; Summer 2003; July 2004, September 2004)

    For a honeymoon in 1976:

  23. Haiti (Cap Haitian)
  24. Dominican Republic (Puerto Plata)

    For pleasure:

  25. Canada (I grew up 2 hours from Niagra Falls)
  26. Venezuela (Caracas -- on a Caribbean cruise)
  27. Grenada (cruise)
  28. Russia (St. Petersburg side trip from ICIS in Helsinki)
  29. France (started and ended in Paris, drove to north, west, and south coasts 2001)
  30. Jamaica (cruise in June 2003)
  31. Bahamas (cruises and one trip)
  32. Austria (Vienna, side trip from teaching in Slovakia)
  33. Argentina (side trip to Iguassu Falls after teaching in Brazil 2003 and July 2004)

    Caribbean (not counted: includes Aruba, Grand Cayman, Guadalupe, San Juan, St. Marten, St. Thomas--not counted as countries in Infoplease.com)

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