After identifying a corrective or preventive action a CAR form must be generated.

Each step in the corrective action process is documented on the CAR.

The details of the action i.e. the problem or possible improvement, are recorded by the person who identified the issue. In most cases this person is referred to as the ‘originator’.

The originator should categorise the problem/improvement i.e due to equipment, problem with procedure, customer complaint etc. This information can be used to analyse the corrective and preventive action program to determine in which area of the organisation the CAR should be dealt with.

At this stage the Quality Manager allocates the CAR with a unique identification number and logs its existence into the CAR log. This provides the Quality Manger with the ability to track the corrective action (CA) and chase up outstanding CARs.